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5 Tips to Get Utility Customers Excited About Peak Energy Demand Credits
Peak energy demand credits are great. They put less stress on utility infrastructure, reduce wasted electricity and give many customers a discount on their bill. But none of those benefits are...
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Cheap, Fast or Good: Which is Most Important?
You can have it cheap, fast or good. Pick two. Not many companies give such an honest assessment of their ability, but this common phrase is true across the board. Rarely, if ever, do you get the...
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How to Use an Outage Experience to Improve Customer Satisfaction
Most customers can’t describe good customer service, but they can tell when they’ve had a bad experience. It’s all about feelings. That’s right. Even in the highly regulated utility industry, good ol’...
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TCPA Compliance: 3 Things to Know Before Sending an Automated Call or Text
You’ve got a great deal on a new product, and you want the world to know it. According to Pew Research Center, 92 percent of American adults own a cell phone, so why not send them a promotional text?...
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7 Common Manufacturing Challenges (And How Communication Can Solve Them)
Although many people are bearish when talking about manufacturing — saying that “jobs are moving overseas” or “nothing is made locally anymore” — the U.S. is actually on track to become the world’s...
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5 Types of SMS Conversations for Business
Texting is one of the easiest ways to talk to friends, but is it helpful when communicating with customers? If you’re not effectively engaging your clientele with SMS conversations, you’re missing an...
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4 Ways to Reduce Call Volume with SMS
Most companies want to provide good customer service, but every second a customer spends on the phone costs money. So businesses start tracking things like average call duration, leading call center...
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What is Preference Management? – 11 Benefits and Best Practices
New technologies continually give customers more options to communicate with their favorite brands. Phone calls. Emails. Texting. Push notifications. Even older channels like fax. But what is...
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Medication Adherence: The Role of Pharmacy, Insurance and Healthcare | Inside CX
On a list of ways to keep people healthy, medication adherence must be near the top. Studies have found that 40 – 50 percent of patients with chronic conditions don’t take their prescriptions. This...
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RCS Will Replace SMS: What’s That Mean for Customer Texting? | Inside CX
Not every piece of new customer experience (CX) technology has the potential to completely replace a tool most of us use every day. Yet that's what's possible with rich communication services (RCS),...
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